Terms and Conditions

HEARTIEST — TERMS & CONDITIONS (TERMS OF USE) Effective Date: October 2025 Issued by: Heartiest Wellness Pvt. Ltd. (“Heartiest”, “we”, “our”, or “us”) Registered Office: Dr. R. Gupta P-45, Mayur Vihar Phase I, Near Ahlcon Public School, Near Mayur Vihar Metro Station, Delhi – 110091 Email: info@heartiest.org Phone: +91 9810 190 624

1. Introduction

Welcome to Heartiest.org and the Heartiest App, operated by Heartiest Wellness Pvt. Ltd. (“Heartiest”). By accessing, browsing, or using our platforms, products, or services, you agree to comply with these Terms & Conditions (“Terms”). These Terms govern your access to:

• The Heartiest Website and App
• Heartiest Store (physical and digital products)
• Online courses, challenges, and wellness programs
• Heart assessments, reports, and subscriptions
• Corporate and institutional wellness initiatives

If you do not agree to these Terms, please do not use our platforms or services.

2. Purpose

Heartiest aims to build a global movement for preventive health and holistic wellbeing — promoting awareness, science-based education, and healthy habits through digital tools, educational programs, and curated wellness products. All Heartiest services are designed for informational, educational, and lifestyle improvement purposes only, not as a substitute for medical consultation or emergency care.

3. Eligibility

To use our services:

• You must be at least 18 years old, or have parental/guardian consent if under 18.
• You must provide accurate and truthful information during registration.
• You must comply with all applicable laws of your region.

Heartiest reserves the right to deny access or terminate accounts found to be misusing the platform or violating these terms.

4. Account Registration and Responsibilities

To access certain features (e.g., courses, assessments, purchases), you may need to register for an account. You agree to:

• Provide true, accurate, and updated information
• Keep your login credentials secure and confidential
• Notify Heartiest immediately of any unauthorized use

You are solely responsible for all activities under your account, even if performed by someone else. Heartiest will not be liable for any loss due to unauthorized access caused by your negligence.

5. Services Offered

Heartiest provides a range of digital and physical services, including but not limited to:

• Educational wellness programs, webinars, and 30-day challenges
• Lifestyle and cardiac risk assessments with personalized reports
• Community engagement and knowledge-sharing platforms
• Physical health and nutrition products via Heartiest Store
• Corporate health, school wellness, and institutional packages

Each service may have its own terms, pricing, and eligibility. Users are encouraged to read specific product/service details before purchasing.

6. Medical Disclaimer

Heartiest content is created for educational and awareness purposes only. It is not intended to diagnose, treat, or replace professional medical advice.

• Always consult a qualified doctor before making changes to diet, exercise, or medication.
• In case of emergency (e.g., chest pain, breathlessness, dizziness), contact local emergency services immediately.
• Heartiest does not claim to cure, prevent, or reverse medical conditions.

Use of information from Heartiest is voluntary, and we assume no liability for outcomes resulting from reliance on such information.

7. Product Information and Availability

We strive to ensure accuracy in product listings, descriptions, and images. However:

• Minor variations may occur in color, packaging, or appearance due to screen or manufacturing differences.
• Product availability is subject to stock levels and geographic restrictions.
• Heartiest reserves the right to discontinue or modify any product/service at any time without prior notice.

If a product is unavailable after purchase, a full refund or alternate product will be offered.

8. Pricing and Payments

All prices displayed are in Indian Rupees (INR) unless specified otherwise. Prices are inclusive of applicable GST, unless mentioned separately. Heartiest reserves the right to:

• Modify prices without prior notice
• Offer promotional discounts, coupons, or loyalty points
• Correct pricing errors, even after an order is placed

Payments can be made via secure gateways using credit/debit cards, UPI, wallets, or bank transfers. Heartiest does not store sensitive payment details — all processing occurs through PCI-DSS compliant payment partners.

9. Refunds, Cancellations, and Returns

Refunds and cancellations are governed by Heartiest’s Refund & Return Policy. Key highlights:

• Digital content once accessed is non-refundable.
• Physical products may be replaced/refunded if damaged or defective.
• Refunds for eligible cases are processed within 7–10 business days.

Please review our full Return & Refund Policy at: www.heartiest.org/policies/refund

10. Shipping and Delivery

Physical products are shipped through reputed logistics partners across India and abroad. Delivery timelines vary by location:

• Metro Cities: 3–5 business days
• Non-Metros: 5–8 business days
• International: 10–20 business days (subject to customs)

Digital products (courses, assessments) are delivered instantly via email or app access. Shipping timelines and exceptions are detailed in our Shipping Policy available at: www.heartiest.org/policies/shipping

11. User Conduct and Obligations

As a user of Heartiest platforms, you agree to:

• Use the platform only for lawful, non-commercial, and personal purposes
• Not post or share content that is defamatory, obscene, abusive, or violates rights of others
• Not attempt to hack, copy, or reverse-engineer our software or content
• Not impersonate any person, brand, or entity
• Not engage in spam, malware, or phishing activities

Violation of these rules may result in suspension or permanent account termination without refund.

12. Intellectual Property Rights

All intellectual property rights related to Heartiest — including:

• Text, graphics, images, videos, course material, reports, code, and logos — belong to Heartiest Wellness Pvt. Ltd. or its licensors.

You may:

• View, download, or print content for personal, non-commercial use only.

You may not:

• Copy, redistribute, publish, or commercially exploit any content without written consent.

Unauthorized use may invite civil and criminal action under the Indian Copyright Act, 1957 and related international laws.

13. Third-Party Links and Services

Heartiest may include links to external websites or services (e.g., payment gateways, educational references, or medical studies). These links are provided for convenience only. Heartiest does not control or endorse external content and assumes no liability for their accuracy, security, or data practices. Users are advised to review the terms and privacy policies of third-party platforms independently.

14. Data Privacy and Security

Heartiest collects, stores, and processes personal information as per our Privacy Policy, aligned with the Digital Personal Data Protection Act, 2023 and GDPR principles. We ensure:

• Secure SSL-encrypted transactions
• Limited internal access to user data
• No sale or commercial misuse of personal data

For more information, please visit: www.heartiest.org/policies/privacy

15. Communication and Consent

By using Heartiest services, you consent to receive:

• Transactional messages (order confirmations, OTPs, notifications)
• Service-related updates via email, SMS, or WhatsApp

You may opt out of promotional messages anytime by clicking “Unsubscribe” or emailing unsubscribe@heartiest.org. However, essential service communications cannot be opted out.

16. Disclaimer of Warranties

Heartiest services and content are provided on an “as-is” and “as-available” basis. We make no warranties, express or implied, regarding:

• Accuracy or reliability of information
• Uninterrupted or error-free operation
• Fitness for a specific medical or personal purpose

While we strive for accuracy, human and technical errors may occur. Heartiest is not liable for any decision made based on the information provided on our platform.

17. Limitation of Liability

To the fullest extent permitted by law, Heartiest and its affiliates are not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, goodwill, or data
• Any harm resulting from use, misuse, or inability to use our services

Heartiest’s total liability for any claim shall not exceed the amount paid by the user for the respective service/product in the last 6 months.

18. Indemnification

You agree to indemnify and hold harmless Heartiest, its directors, employees, agents, and affiliates from any claims, damages, or liabilities arising out of:

• Violation of these Terms
• Misuse of our content or services
• Infringement of third-party rights
• Breach of applicable laws

This indemnity obligation survives termination of your account or these Terms.

19. Termination of Access

Heartiest reserves the right to suspend, restrict, or terminate access to any user without prior notice if:

• Fraudulent or suspicious activity is detected
• Terms or policies are violated
• Abuse, harassment, or misrepresentation occurs
• Legal or technical requirements demand action

Upon termination, your right to access our platforms ceases immediately. Refunds (if any) will be governed by the Refund Policy.

20. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising shall fall under the exclusive jurisdiction of courts in Delhi, India. In case of conflict, the English version of these Terms shall prevail.

21. Force Majeure

Heartiest is not liable for any delay or failure in performance due to causes beyond reasonable control, including:

• Natural disasters, strikes, pandemics, cyber-attacks, government actions, or system failures.

During such events, services may be postponed or temporarily suspended without liability.

22. Modification of Terms

Heartiest reserves the right to modify, update, or replace these Terms at any time to reflect business, legal, or technological changes. All updates will be:

• Posted at www.heartiest.org/terms
• Communicated via email for registered users (if material)
• Effective 7 days after publication

Continued use of the platform after modifications implies acceptance of the new Terms.

23. Grievance Redressal

In compliance with IT Act and DPDPA guidelines, Heartiest appoints a Grievance Officer to address concerns. Grievance Officer: Name: Data & Compliance Officer Address: P-45, Mayur Vihar Phase I, Near Ahlcon Public School, Delhi – 110091 Email: grievance@heartiest.org Phone: +91 9810 190 624 Response time: Within 15 business days

24. Entire Agreement

These Terms, together with our:

• Privacy Policy
• Refund & Return Policy
• Shipping Policy constitute the entire agreement between the user and Heartiest regarding platform use and supersede any prior communications.

25. Severability

If any provision of these Terms is found invalid or unenforceable by law, the remaining provisions will remain in full effect.

26. Contact Information

For questions or feedback regarding these Terms: Heartiest Wellness Pvt. Ltd. P-45, Mayur Vihar Phase I, Near Ahlcon Public School, Near Mayur Vihar Metro Station, Delhi – 110091 Email: info@heartiest.org Phone: +91 9810 190 624

27. User Acknowledgement

By using Heartiest’s website, app, or services, the user confirms that they:

• Have read, understood, and accepted these Terms & Conditions.
• Are voluntarily sharing data and engaging in wellness activities at their discretion.
• Will comply with applicable laws and ethical standards while using our services.

Heartiest remains committed to transparency, ethical health education, and building a global movement for preventive wellness — one informed heart at a time. End of Terms & Conditions Policy